While making an complaint - return request , Please provide images of the damage as well as the number of the item that is. On the foil - this will help us to claim exchanging parts from the supplier and make the complaint to the supplier to avoid any similar issues in the future. WE DO NOT ACCEPT RETUNRS OF THE ITEM THAT IS USED ALTHOUGH IT WAS CLAIMED THAT THE ITEM IS FAULTY, STAINS AND MARKS ARE NOT ACCEPTABLE. We do not accept the return of the goods that have been left outdoor to collect. In case you wish to return the item because of change of mind, Please post the item to us.The item, Please ask for more information. We can advise you to keep the original packing material for your own best interest. We reserve the right to refuse the return, when items are damaged, already assembled or pre-assembled, not suitable for sale as a brand new one or properly packed at the moment of completing the return. The item "CORNER SOFA BED BYRON LEFT SIDE BLACK GREY BRAND NEW HIGH QUALITY FREE DELIVERY" is in sale since Monday, March 22, 2021. This item is in the category "Home, Furniture & DIY\Furniture\Sofas, Armchairs & Couches". The seller is "furniturestory" and is located in London. This item can be shipped to United Kingdom, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Australia, United States, Bahrain, Canada, Brazil, Japan, New Zealand, China, Israel, Hong Kong, Norway, Indonesia, Malaysia, Singapore, South Korea, Switzerland, Taiwan, Thailand, Bangladesh, Bermuda, Bolivia, Barbados, Brunei darussalam, Cayman islands, Ecuador, Egypt, Guernsey, Gibraltar, Guadeloupe, French guiana, Iceland, Jersey, Jordan, Cambodia, Liechtenstein, Sri lanka, Macao, Monaco, Maldives, Martinique, Nicaragua, Oman, Pakistan, Peru, Paraguay, Reunion, Saudi arabia, United arab emirates, Ukraine, Chile, Bahamas, Colombia, Costa rica, Guatemala, Honduras, Jamaica, Kuwait, Panama, Qatar, Trinidad and tobago, Uruguay, Viet nam.